Privacy Policy

Last updated: September 12, 2026

At MoonFern, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or use our website.

1. Information We Collect

We may collect information that you provide to us when you:

• Contact us through our website or by email
• Place an order or request
• Subscribe to updates or communications
• Otherwise interact with MoonFern

This information may include your name, email address, phone number, shipping or delivery information, and information related to your order.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, and pages you visit.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Communicate with you about your orders or inquiries
• Provide customer support
• Improve our website and services
• Prevent fraud, misuse, or security issues
• Send updates or promotional communications when you have chosen to receive them

We do not sell or rent your personal information to third parties.

3. Payments

If you make a purchase through MoonFern, payment information may be processed by a third-party payment provider.

MoonFern does not intentionally store complete payment card details such as your full card number or security code. Payment providers may collect and process your payment information according to their own privacy policies and terms.

4. Sharing Your Information

We may share information with trusted third parties when it is necessary to operate MoonFern, such as:

• Payment processors
• Delivery or shipping providers
• Website hosting and technical service providers
• Services that help us operate and maintain our website

These providers only receive information necessary to perform their services.

We may also disclose information when required by applicable law or when reasonably necessary to protect the rights, safety, or security of MoonFern or others.

5. Cookies

MoonFern may use cookies or similar technologies to help the website function properly and understand how visitors use the website.

You can usually control or disable cookies through your browser settings. Some parts of the website may not function properly if certain cookies are disabled.

6. Third-Party Services and Links

Our website may contain links to third-party websites or services, including social media platforms and payment or delivery services.

MoonFern is not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before providing them with personal information.

7. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business records, and complying with legal obligations.

9. Your Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information

To make a privacy-related request, contact us using the information below.

10. Children's Privacy

MoonFern's website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at: